Voucher Terms and Conditions

Vegetarian Express Online Vouchers 

Vouchers may be made available to you by us or by selected affiliate partners. They entitle you to a saving off your shopping ("the Voucher"). Each Voucher will explain the saving and how to claim. They are activated by entering codes into the checkout section of the our Vegetarian Express website towards the end of your shop. 

What type of Voucher is it? 

Money off your order Vouchers 

Entitles you to money off your total order. The Voucher will state the amount that will be deducted from your overall basket, how much you need to spend in order to get money off (if applicable), Voucher codes, in which order to use them and the Voucher expiry date. Where the Voucher does not state a minimum spend, you must spend a minimum of £60 to be entitled to redeem your Voucher. The order total, which you must reach to qualify for the offer, is inclusive of VAT, but exclusive of any delivery charge.  

Free sample gift Vouchers

Entitles you to one free sample gift as specified by Vegetarian Express. In order to claim a free gift you must input the relevant gift code when placing your online order. When ordering online, please enter the gift code in the ‘Promotional Offers’ box in your basket and follow the on-screen instructions.

Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the Website where the free gift is accepted.

Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery) may still be payable and shall not count towards a minimum spending requirement.

If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods ordered (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full advertised price for the free gift. This amount will be deducted from any refund due back to you for the returned items. 

How do I use the Vouchers? 

You can activate the vouchers by placing an order and entering the correct code appearing on your Voucher at the checkout stage of your order process. 

What are the applicable time periods to the Vouchers? 

Each Voucher should state when it is valid from and when it expires and you must place your order during this time. For example, the Voucher may expire 8 weeks from the date you receive the voucher. The Voucher and/or Voucher code will expire automatically on the expiry date stated on the Voucher. 

Are there any circumstances where the offer cannot be used? 

The Vouchers only apply to goods purchased on the vegetarian express website, and may not be used at any other internet site.

The Vouchers cannot be combined with each other (unless otherwise indicated) but if a customer is eligible for product specific monthly promotions, then the voucher code can combined with purchase of these products unless stated otherwise.

The Vouchers cannot be applied to past orders made with Vegetarian Express and cannot be backdated or redeemed for cash. 

Each Voucher type may be used only once per customer.  

You may only use a Voucher that has been assigned to your account. You may not use Vouchers that have been assigned to another customer's account, and you must not pass your Voucher code on to other customers for use on other accounts. 

Vegetarian Express reserves the right to withdraw or terminate any of its Vouchers at any time, either as a whole or for specific delivery areas. If this happens, then the Vouchers may not be used for any orders placed after the date of withdrawal or termination. 

Vegetarian Express reserves the right to reject the use of a Voucher where fraud or breach of these Voucher Terms is suspected. Under these circumstances, Vegetarian Express also reserves the right to cancel your order and suspend your account. In the event of order cancelation of suspension of your account, you will receive notification via email, and will be invited to contact our sales team.  

If your account is suspended, it will remain suspended until you contact our call centre 01923 249714.